Frequently Asked Questions

You can take a look through this section and see some of the past questions that we have encountered.  If you have a question that you don't see listed here, feel free to contact our office and talk to one of our Professional Gift Consultants.

Are custom gifts expensive?

You determine the budget that we work with!  All of our products have a "starting at" price that can be added to as you desire.  You tell us what you want to spend and we design a completely one of a kind gift, with no price tag surprises!  You will find that our products and services are very reasonable AND competitive.

How much notice do I need to give for my order?

There are two very short answers to this question.  1. That depends. 2. As much as possible.  If Birdz and Beez is planning the shower, we need quite a bit of notice so that the invitations can be sent out with plenty of time for response.  On gift baskets, some can take up to a week depending on the theme and extravagance of the basket.  Candy bar wrappers can be ready in 72 hours but in many instances, 24 hours.  Diaper cakes take about the same time as the candy bar wrappers, but can vary depending on if any custom embroidered items are included in the design of the cake.  Just call our office and let us know what you are interested in.  We can tell you immediately how long it will take to complete your request.

Do you keep any "pre-made" items for last minute orders?

Absolutely!  We keep a full stock of foil, candy bars and wrapper paper so that last minute birth announcement orders can be filled in 24 hours or less.  We also keep pre-made diaper cakes that can be decorated in a very short amount of time.  Gift certificates for services can be purchased at any time and can be mailed or picked up/delivered for immediate gift needs.

What payment methods to you accept?

Birdz and Beez strives to be as customer oriented as possible.  We accept cash, check and credit card and PayPal for your convenience.

I noticed that you don't use Almond Oil in your body products.  Is there a specific reason for that?

We researched our recipes extensively before putting our line into production.  A concern for us has been the possibility of sweet almond oil causing an adverse reaction in those individuals with tree nut allergies.  To avoid that potential situation, we have chosen to refrain from the use of tree nut oils.  We DO use coconut oil and shea butter, but those items are not in the same allergen family as tree nuts OR peanuts.  All of our ingredients are clearly listed on our products pages for your safety!  We are doing our best to create the safest and most enjoyable products that we can!

Do you use unnecessary chemicals or fillers?

NO!  The only items in our products are the natural ingredients that are included in our proprietary recipes.  We do not use mineral oil, talc, petroleum, sodium lauryl sulfate, artificial colors or artificial preservatives.

How do I determine an expiration date on my products?

Our products are made from natural ingredients, therefore we are unable to calculate an exact expiration date.  The date the item is created is the day of or the day after your payment has cleared our processing system.  We recommend that our products are stored in a cool dark place, or even the refrigerator, to prolong the life of your product. Although it may be tempting, for best results, you should not store your products in the bathroom.

Do you test on animals?

NO!  We only test on willing human volunteers!  We have a group of men, women and children that test our finished products for us and report on the performance of those products.  We must be sure that our products work as they should and are safe for sale. 

Do you have a minimum order that is required?

We don't chose to have minimum order requirements.  All orders are important no matter how large or small.  However, our prices are subject to change at our discretion at any time.  The prices on our website will be kept up to date however, if a posted price is incorrect we do reserve the right to cancel your order and refund your payment.

Where are your products created and shipped from?

All of our products are created at our facility in Independence, MO located approximately 5 minutes from the Truman Sports Complex - GO Chiefs! - and ship from the same facility.  We do not have a retail store at this time, so the only way to purchase our line is either by online ordering or by calling our office and placing a phone order.  Our turnaround time is 3 to 5 days once the order has been received and logged into our system.

Can I change or cancel an order once placed?

Once you submit your order, it cannot be changed or cancelled.  Our products are not created until an order is placed and funds have been received.

What is your return/exchange policy?

Every item we sell is carefully inspected before shipping.  Because the nature of our products are personal care items, we can not accept returns or exchanges on opened products EXCEPT in the event of a defective item.  Items that are returned to us without prior approval will be discarded and NO REFUND will be issued.  Return shipping costs will not be reimbursed.

What should I do if my package is damaged during shipment?

Do not accept damaged goods. All orders leave our facility in excellent condition. All damage claims must be reported within 48 hours to the delivery company. Receiving customer is responsible for filling out damage claims with delivery company.